FAQ

General

What is ukprintprice.com?

Our mission is to be the Uk's leading web site for pricing and purchasing printed products. We will do this by making this process as easy and cost effective as possible for our customers.

The ukprintprice site is unique because once you have signed up to the free service you can instantly view on screen the best prices selected from several hundred approved print and direct mail suppliers. Print manufacturers submit their prices to us on a daily basis. The site simply matches your quantity requirements to the most cost effective supplier. You can price up and purchase a small run of leaflets or a complex direct mail campaign involving several items in a mailing pack. No more waiting for print prices!

How do I contact ukprintprice?

Our Head Office and Midlands Distribution Centre is based in Nottinghamshire. (Junction 29 of the M1.) You can either email us at sales@ukprintprice.com or better still - just call us. We always like to hear from our customers and we have a team of experienced Account Managers and Production experts on hand here to help you. Our office is open Monday to Friday (8.30 am to 5.30pm)

If I want to order something - How do I pay?

Payment is required (on your approval of the proofs) prior to printing. Returning clients may explore establishing an account with us as well. Payment may be made by credit or debit card over the phone, cheque or bank transfer.

Promotional Print

How do I place an order?

Once you have chosen your product, select the number of colours you think you require, add the quantity below ‘QTY’ and click the ‘BUY’ button. You will be directed to your shopping basket. The set up charge for your order will have been added to this payment page. Register or Login as directed. The sales office at ukprintprice will be immediately alerted and will contact you straight away to progress your order.

What is the screen setup charge for?

The screen setup charge covers the standard industry charges for the set-up of specific equipment used to print your promotional goods. For instance:

Screen printing: a screen has to be manufactured for every colour used, in order to replicate your logo accurately.

Transfer printing: a transfer is digitally printed onto a clear sheet and then hand applied to your product.

Embroidery: computer programming is required to digitize your logo which then controls the stitching of your design onto the garment.

Laser engraving: a tooling charge for a computer map of your logo so that it can be etched into your product.

Foil blocking or embossing: a physical block or die has to be created in order to imprint or stamp your logo onto the product.

Do you have other products not shown on the website?

Our product range is frequently changing as we source new products for you. If you require a specific item not featured on our website please feel free to call us on 0844 8099 363 and we will endeavour to source it for you.

Can I have a sample of the product?

It is often a good idea to see and approve a plain sample before your order is finalised. We can send you a plain sample of your product at the lowest quantity rate. The cost of the sample will be refunded if it is returned in good condition.

In what format should I supply my logo?

Please supply your logo in eps format to artwork@ukprintprice.com. If you need help with the design or layout please contact us and we will help ensure we get the right logo for the job.

Will I receive the exact quantity I have ordered?

All orders with personalisation are subject to production tolerances of up to 10% over or under which will be invoiced accordingly.

How long will my order take to reach me?

Delivery times will vary depending on the product and some can be supplied in just a few days. If you have an urgent requirement please let us know and we will do our utmost to meet your required date. Please note that the delivery times advised to you by our sales team are based from the date the final artwork is approved.

How accurate will the colour of my logo be?

We will endeavour to match the pantone references or sample you supply for matching purposes. However, due to the differences in materials and rendering techniques we cannot guarantee that the colours will match exactly and we cannot be held responsible for any problems arising with this after production.

What is the imprint area?

The imprint area shown on the website is the recommended imprint area which has been used to price the item on the website. However, other imprint areas may be available and your logo can often be imprinted in more than one position on the product. Please let us know if you have a specific requirement and all options will be discussed with you once our sales team receive your initial order details.